At Artisana we are committed to delivering your orders as quickly as possible and with high quality. Below are the details of our shipping and delivery policy:
First: Delivery Areas and Service
Within the Kingdom of Saudi Arabia:
Delivery is available to all cities and regions of the Kingdom through our approved shipping service partners.
Outside the Kingdom (International Shipping):
Shipping is available to specific countries, according to the shipping options provided at checkout.
Second: Delivery Time
Destination\Estimated Delivery Time
1.Main cities (Riyadh, Jeddah, Dammam) \ 2 – 5 business days
2.Other regions of the Kingdom 3 – 7 business days
3.International shipping \ 7 – 14 business days (varies by country and shipping service)
Note: Business days do not include Fridays, Saturdays, or official holidays
Third: Shipping Fees
Shipping fees are automatically calculated at checkout based on the delivery address.
Free shipping offers may be available in special cases.
Fourth: Shipment Responsibility
Artisana is not responsible for delays caused by the shipping company after the order has been handed over to them.
If delivery fails due to:
1.The customer is not responding to the delivery company.
2.Providing an incorrect or incomplete address.
The order will be returned to the store, and the customer will bear the cost of re-shipping.
Fifth: Order Tracking
Once the order is shipped, a text message will be sent containing the tracking number and the shipping company’s link, enabling the customer to track their order at any time.
Sixth: Partial Shipments
In some cases, products in your order may be shipped in separate batches if they cannot be shipped together, at no additional cost.