Introduction
Welcome to Artisana Store ("the Store" or "we"), and thank you for your trust. Artisana is committed to protecting your personal data and ensuring its processing in compliance with:
The Saudi Personal Data Protection Law issued by Royal Decree No. (M/19) dated 09/02/1443H, Council of Ministers Resolution No. (98), and its executive regulations; By accessing or using the Store, you acknowledge that you have read, understood, and agreed to this policy, and you confirm that you have the legal capacity to enter into this agreement.
1. Definitions
1.Store: Refers to “Artisana” and all its electronic platforms.
2.Consumer: Any person dealing with the store for products or services.
3.Agreement: This document (Privacy Policy + Terms of Use) governing the relationship between the store and the consumer.
2. Data Collected
We collect the following information as necessary:
1.Personal data (e.g., name, age, gender).
2.Contact information (phone number, email, address).
3.Payment and transaction data.
4.Technical data (IP address, device type, operating system).
5.Geolocation data.
6.Cookies and tracking data.
7.Browsing and purchasing behavior.
3. Data Sources
1.Directly from the consumer.
2.From third parties such as payment gateways and shipping companies.
3.Through tracking tools such as cookies.
4. Purpose of Data Use
Your data is used for the following purposes:
1.Processing orders and providing requested services.
2.Managing accounts and facilitating payments.
3.Customer support and communication regarding orders.
4.Sending marketing offers with your prior consent.
5.Improving user experience and personalizing content.
6.Ensuring compliance with applicable laws and regulations.
This is based on the Saudi Personal Data Protection Law (PDPL).
5. Data Sharing
Your data is shared only when necessary and under reasonable protection, including:
1.With delivery and payment partners under contracts ensuring data protection.
2.With government authorities upon lawful request.
3.With service development partners, while maintaining your privacy.
6. Data Security
We use appropriate security measures to protect your data. However, data transmission over the internet cannot be 100% secure, and you acknowledge and accept this risk.
7. Data Retention
We retain your data only as long as necessary for the stated purposes or as required by law.
8. Your Legal Rights
Under the Saudi Personal Data Protection Law, you have the right to:
1.Access your personal data.
2.Request correction or update of your data.
3.Request deletion unless legally restricted.
4.Withdraw consent for data processing.
9. Cookies
1.We use cookies to enhance your experience and provide personalized content.
2.You can manage cookie settings in your browser; disabling cookies may affect site functionality.
3.By using the site, you consent to our use of cookies in accordance with relevant laws.
10. Account Creation and Store Use
1.You must provide accurate and updated data upon registration.
2.You are responsible for safeguarding your account credentials.
3.Any third party using your account is considered authorized by you.
4.The store reserves the right to suspend or cancel accounts for violations or false data.
11. Proper Conduct and Legal Use
1.The store must be used in compliance with Saudi laws.
2.Products and services must not be used for unlawful purposes.
12. Intellectual Property Rights
All intellectual property rights (name, logo, content, images) belong to Artisana and may not be used without prior written permission.
13. Payment and Billing
1.The store offers secure electronic payment services through trusted partners.
2.Official invoices are issued for each purchase.
3.Prices are subject to change based on offers or tax regulations.
4.Payment methods include Visa, Mada, Apple Pay, and installment options via third-party providers such as Tabby and Tamara.
5.All payments are processed through secure gateways within Saudi Arabia.
6.The store does not store sensitive card or payment details.
7.Orders may be suspended or canceled if payment verification fails.
8.Payments are made in Saudi Riyals unless otherwise stated.
14. Electronic Communications
1.All notifications are sent via email or WhatsApp.
2.Electronic communications are considered official and binding like paper documents.
15. Policy Amendments
1.We may update this policy and agreement at any time, posting changes here.
2.Continued use of the store after changes means acceptance of the updated terms.
16. Disclaimer
1.Artisana strives to provide accurate information but does not guarantee error-free or up-to-date content.
2.Products are provided "as is" without explicit or implicit warranties.
3.Variations in color or details of handmade products from images are normal and not subject to claims.
4.The store is not liable for damages resulting from misuse of products.
17. Governing Law
1.This agreement is governed by the laws of the Kingdom of Saudi Arabia.
2.Saudi courts have jurisdiction over any disputes.
3.Data processing is governed by the Saudi Personal Data Protection Law, which applies to processing inside the Kingdom or related to individuals within it, including by foreign entities.
4.Use of the store constitutes explicit consent to this policy.
18. Complaints and Inquiries
Contact us via the following channels for complaints or inquiries; we respond within 7 business days.
19. Contact Information
1.Email: [email protected]
2.WhatsApp: +966550855760